FAQ`S
FAQ`S
inTech supports organizations across manufacturing, aerospace and defense, healthcare, finance, professional services, nonprofits, and other regulated industries. We specialize in environments requiring strict cybersecurity and compliance controls, including CMMC, DFARS, HIPAA, PCI, and NIST 800-171.
inTech stands out for our security-first approach, deep compliance expertise, local Washington-based support, and our unique 90-day money-back promise. We operate as an extension of your organization—not just a vendor—providing personal, responsive service backed by enterprise-grade technology and 24/7 monitoring.
Yes, inTech has extensive experience helping businesses meet and maintain compliance with CMMC, DFARS, HIPAA, PCI, and NIST 800-171. We provide assessments, remediation planning, continuous monitoring, documentation support, and ongoing compliance management.
Our Managed IT Services include unlimited support, IT operations management, network and server maintenance, device management, patching, software updates, cybersecurity tools, 24/7 monitoring, and vCIO strategic guidance. We become your complete IT department for a predictable monthly cost.
Co-Managed IT allows your internal IT team and inTech to work together. We supplement your team with additional expertise, manpower, tools, cybersecurity support, and strategic guidance. Managed IT replaces your internal IT function, while co-managed enhances it without removing control from your organization.
Onboarding includes an in-depth environment assessment, documentation of systems, security review, ticketing setup, device onboarding, and implementation of monitoring tools. We create a 90-day roadmap and communicate clearly throughout the process to ensure a smooth, disruption-free transition.
inTech provides fast, reliable support with defined response and resolution targets. Critical issues are addressed immediately, while standard support requests are handled quickly by our Washington-based helpdesk. Our proactive monitoring also resolves many issues before users notice them.
We offer layered cybersecurity including endpoint protection, firewalls, MFA, SOC/SIEM monitoring, vulnerability scanning, patch management, email security, zero-trust principles, and compliance-driven controls. Our security program is built to safeguard regulated and high-risk environments.
If at any time during the first 90 days you feel inTech is not the right fit, we refund 100% of your monthly fees. Additionally, we assist with transitioning you to another provider to ensure continuity. This guarantee reflects our commitment to delivering exceptional service and value.
Yes, inTech provides 24/7 monitoring of systems, security logs, alerts, and infrastructure. While support tickets are handled during standard business hours, critical alerts and system issues are monitored continuously to prevent downtime or security incidents.
Absolutely, we provide secure remote access solutions, MFA, VPN configuration, cloud-based productivity tools, Microsoft 365 management, endpoint protection, and ongoing support for distributed teams across Washington and beyond.
Our vCIO services include IT budgeting, strategic planning, compliance guidance, lifecycle planning, strategic business reviews, risk assessments, and long-term technology roadmaps tailored to your goals. We ensure your technology supports business growth.
Pricing varies based on user count, device count, compliance requirements, and service scope. We provide transparent, customized quotes based on your environment no hidden fees or long-term surprises.
An MSP (Managed Service Provider) delivers ongoing IT management, monitoring, and support.
IT support typically handles break-fix issues as needed.
IT consulting focuses on strategic planning, architecture, compliance, and high-level guidance.
inTech provides all three integrated into one cohesive service.
Yes, while many issues are resolved remotely, we also provide on-site support across the Seattle–Tacoma-Bellevue region and other Washington communities when hands-on assistance is required.
inTech primarily supports small to mid-sized organizations with 10–500 users, especially those in regulated or security-sensitive industries. We also partner with internal IT teams at larger companies through co-managed IT solutions.