Maintenance & Repair · Proud PHCC Partner · Serving WA · OR · ID · MT
inTech Consulting delivers specialized IT, cybersecurity, and field service technology support for HVAC contractors, plumbing companies, mechanical contractors, and maintenance & repair service providers across the Pacific Northwest. Proud PHCC (Plumbing-Heating-Cooling Contractors) partner and member — we understand the trade, the tools, and the technology your business depends on.
Or call (206) 397-8070
HVAC, plumbing, and service contractors run their businesses from trucks as much as offices. Your technicians are in customer homes and commercial buildings all day — dispatched by software, pulling up job histories on tablets, processing payments on mobile devices, taking photos of equipment, and updating parts inventory from the field. When your dispatch software goes down, trucks sit idle. When your mobile apps can't connect, technicians can't close tickets. When a customer's credit card data gets exposed, your reputation — and your insurance premiums — take a hit.
inTech Consulting understands service contractor technology. We support the field service management platforms you rely on — ServiceTitan, Housecall Pro, FieldEdge, Service Fusion, Jobber, and others. We secure the mobile devices your technicians carry. We handle the PCI compliance that protects customer payment data. And as a proud PHCC partner and member, we're connected to the Plumbing-Heating-Cooling Contractors association that defines best practices for the trade.
Who We Serve
Residential and commercial HVAC installation, service, and maintenance companies. Dispatch software support, mobile device management, and technician fleet IT.
Residential plumbing, commercial plumbing, drain cleaning, and water heater specialists. PHCC-aligned best practices, field service software, and customer data protection.
Full mechanical contractors handling HVAC, plumbing, and process piping. Integrated IT for multi-service operations and commercial building automation.
Property maintenance, facility services, and specialty repair contractors. Technician fleet management, work order systems, and customer portal security.
Industry-Specific Challenges
Support for ServiceTitan, Housecall Pro, FieldEdge, Service Fusion, Jobber, and other dispatch platforms. User management, integrations, and uptime monitoring.
Tablets, phones, and rugged devices for technicians. MDM for security, remote wipe for lost devices, automated app deployment, and consistent configuration across the fleet.
Taking credit cards in the field requires PCI-DSS compliance. We configure secure payment workflows, ensure encrypted card data handling, and document your PCI attestation.
Integration with Samsara, Verizon Connect, Azuga, and other fleet tracking platforms. Dispatch optimization, driver safety monitoring, and real-time truck visibility.
Home addresses, phone numbers, payment data, service history, key codes, alarm codes — you collect sensitive customer data. We secure it with encryption, access controls, and backup.
Service contractors take emergency calls 24/7. When dispatch software fails at 2 AM on a Sunday, you need real IT support — not a voicemail. Our 24/7 monitoring catches issues immediately.
Industry Partnership
inTech Consulting is a proud partner and member of the Plumbing-Heating-Cooling Contractors (PHCC) Association — the trade organization representing plumbing, heating, and cooling professionals across the United States. Our PHCC membership means we're connected to the industry that defines best practices, standards, and training for the trade.
When you work with inTech, you're partnering with a technology provider that actually understands the trade — not a generic MSP that treats your business like any other service company. We attend PHCC events, stay current with industry-specific tools and software, and align our IT recommendations with the realities of running a plumbing or HVAC operation.
Recommended Services
24/7 monitoring, unlimited helpdesk, field service software support, and strategic planning for HVAC and plumbing businesses.
Learn more →Layered defense protecting technician devices, customer data, payment information, and dispatch systems from ransomware and phishing.
Learn more →PCI-DSS compliance for businesses taking credit card payments — whether in the office or in the field on a tablet.
Learn more →Representative Example
Illustrative example based on typical service contractor engagements — not a specific client.
Industry
HVAC & Plumbing
Team Size
55 staff · 32 techs
Goal
More Calls Per Day
A 55-person Pacific Northwest HVAC and plumbing contractor is losing money to technology problems. Dispatch software sits on aging on-premise servers that crash regularly. Technician tablets run a patchwork of apps and frequently lose connectivity in customer homes. There's no consistent mobile device management — techs use personal phones mixed with company-issued iPads, making security and support difficult. Contractors in this position often find their previous IT provider didn't understand service contractor workflows and kept breaking ServiceTitan integrations.
Running ServiceTitan or similar dispatch software and dealing with connectivity headaches? Book a free 30-minute consultation and we'll talk through what's actually breaking.
Why inTech Consulting
Active partner and member of the Plumbing-Heating-Cooling Contractors Association. We understand the trade, the standards, and what running your business actually looks like.
Hands-on experience with ServiceTitan, Housecall Pro, FieldEdge, Service Fusion, and Jobber. We keep your dispatch software running — not learn it on your dime.
Your business runs from trucks. We build IT that works for mobile technicians — reliable connectivity, managed devices, secure payments, and apps that just work.
Taking credit cards in the field? We ensure PCI-DSS compliance for mobile payments, protecting customer data and reducing your merchant services costs.
Zero-risk engagement. If we're not the right fit within 90 days, we refund 100% of your fees. No other PNW MSP serving service contractors offers this.
You work emergency calls at all hours — so do we. When dispatch software fails at 2 AM, you reach a real technician, not a voicemail box.
Frequently Asked Questions
PHCC (Plumbing-Heating-Cooling Contractors Association) is the leading trade association for plumbing, heating, and cooling professionals in the United States. Being a PHCC partner and member means inTech is actively connected to the industry — we attend PHCC events, participate in industry discussions, and align our IT practices with the trade's best practices. It also means we genuinely understand how HVAC and plumbing businesses operate, not just generic service companies.
Yes. We have experience supporting all major field service management platforms used by HVAC and plumbing contractors — ServiceTitan, Housecall Pro, FieldEdge, Service Fusion, Jobber, BuilderTrend (for construction services), and more. We support the integrations (QuickBooks, payment processing, phone systems, fleet tracking), user management, uptime monitoring, and troubleshooting. We don't replace your FSM software administrator — but we handle the infrastructure and integrations they rely on.
If you take credit card payments — in the office OR in the field on a tablet — you are required to comply with PCI-DSS. Most service contractors fall under SAQ-A (outsourced payment processing) or SAQ-B-IP (IP-connected terminals), which have lighter requirements than full PCI. We help you determine which SAQ applies to your business, configure your payment workflows to minimize PCI scope, and document your annual attestation. Being PCI-compliant can also reduce merchant processing fees.
A typical 30-person Pacific Northwest HVAC or plumbing contractor invests $3,750–$6,750 per month ($125–$225 per user per month) for fully-managed IT including 24/7 monitoring, unlimited helpdesk, field service software support, mobile device management for technicians, endpoint security, and strategic planning. Contractors needing PCI compliance or handling significant payment data may fall at the higher end.
Yes. We deploy Mobile Device Management (MDM) for HVAC and plumbing fleets — including iPad, iPhone, and Android device management. This means consistent app loadouts across all technicians, enforced security policies (passcode, encryption, remote wipe), automated software updates, and quick onboarding when new techs join. Lost or stolen device? We wipe it remotely. Tech quits? We revoke access in seconds. Device breaks? We reconfigure the replacement quickly.
Our 24/7 monitoring typically catches dispatch issues before your on-call dispatcher notices. When something does go wrong, you call our 24/7 support line and reach a real technician — not a voicemail box. We understand that when your dispatch software is down, trucks aren't running and revenue is being lost. Every minute matters, so our team responds and works the issue until resolved — regardless of time of day or day of week.
inTech Consulting supports service contractors throughout the Pacific Northwest — from Seattle-Tacoma HVAC companies to Portland plumbing operations to Idaho Falls mechanical contractors:
Seattle · Tacoma · Bellevue · Renton · Kent · Auburn · Everett · Portland · Hillsboro · Beaverton · Idaho Falls · Great Falls
Services For Maintenance & Repair
Dispatch, scheduling, and mobile-first IT support that keeps techs in the field.
Cytracom VoIP with mobile apps so field crews never miss a service call.
Retire aging servers and give field techs secure access from anywhere.
Protect work orders, customer records, and dispatch data from ransomware.
Book a free 30-minute consultation with Raj. As a PHCC partner, we understand HVAC and plumbing operations. We'll review your dispatch software, technician fleet, and IT setup — then show you exactly how we can help.
Book a Free Consultation Call (206) 397-8070